Shipping & Delivery


Click n Collect - free!

Want to save on delivery costs and prefer Click-n-Collect check it out here:ย https://karrysdeli.com/pages/click-collect

Local delivery: Barry & Vale of Glamorgan only

Iโ€™m now proud and excited to say I offer delivery to Barry and Vale of Glamorgan during deli opening hours.


๐Ÿ—บ Up to 4kmโ€™s from the deli (all Barry town areas & Sully) = FREE (tip to driver discretionary, think how much petrol/bus fare youโ€™re saving๐Ÿค‘)

๐Ÿ—บ St. Nicholas, Llanbethery, Rhoose, Wenvoe, Dinas Powys = ยฃ4.00 delivery paid in cash on drop-off

๐Ÿ—บ Llantwit Major, Wenvoe, Penarth = ยฃ5.00 delivery paid in cash on drop-off

๐Ÿ—บ Bridgend = ยฃ7.00 delivery paid in cash on drop-off

โš ๏ธ Conditions:

  • all orders confirmed/purchased 24-hours in advance
  • all orders paid for online or in-store.
  • all orders need to provide aย full address, delivery instructions & a phone number in case we need to contact you about delay or arrival.
  • Minimum order ยฃ15.00.


๐Ÿ‘€ Cardiffianโ€™s keep watching this space as Iโ€™m still working out logistics for this ๐Ÿšง ๐Ÿคช but in the meantime still keep coming for your treats - I'm the perfect shop for Sundayโ€™s ๐Ÿ˜.

Nationalย Shippingย 

Free Shipping!!

Any order that totals over ยฃ65.00 product value and contains only ambient (for now! please bear with me whilst I work out for frozen/chilled) and will be shipped with zero cost to using theย normal shipping service. Excludes Saturday delivery.

Ambient Products only in parcel

If the order contains only ambient items (room temperature long-shelf life) it will be classed as "general" in the basket and sent via Royal Mail Tracked 24/First Class service. Postage costs are applied automatically.

Order Day 11:30am? Processed Dispatched Delivered
Mon deli closed Tue Tue Thu
Tue before Tue Wed Thu/Fri
after Wed Wed Thu/Fri
Wed before Wed Thu Fri/Sat
after Wed Thu Fri/Sat
Thu before Thu Fri Sat/Mon
after Thu Fri Sat/Mon
Fri before Fri Sat Mon
after** Fri Sat Mon
Sat n/a Tue Tue Wed
Sun n/a Tue Tue Wed

ย ** If urgent delivery is required for Saturday delivery and you've placed it after 11:30am and before 3pm you will be charged an additional shipping charge as it will need to be hand-delivered to the Post Office. up to 2kg = ยฃ18, up to 5kg = ยฃ22, up to 20kg = ยฃ25

Costs for ambient parcels by weight:

Royal Mail Tracked 24 // 1kg to 2kg 0gโ€“2000g = ยฃ7.00 GBP
Royal Mail Tracked 24 // 2kg to 5kg 2001gโ€“5000g = ยฃ9.50 GBP
Royal Mail Tracked 24 // 5kg to 10kg 5001gโ€“10000g = ยฃ10.50 GBP

***NOTE: Royal Mail Tracked 24 usually means next working day/First Class, however this is not a guarantee. Aimingย to get your products to you quickly and safely, from time to time, some deliveries may be delayed beyond our control andย  would ask customers to be patient at this time if their package is delayed.ย Please allow up to 7 days from when you receive your shipping notification to contact me as I cannot investigate prior to this. Once this amount of time has passed please email karry@karrysdeli.com.

Why hasn't my order shipped yet?
Please refer to the table above for Ambient products and below table for Frozen/Chilled products scheduled shipping process. You must wait for the 'dispatched day' to pass and then your item is shipped. Where possible I will aim to ship faster but I reserve the right to adhere to the policy and schedule above.

If you think your order has not been dispatched I ask that you wait a day as there may be system delays that are out of my or the couriers control.

If for whatever reason I cannot send your item in time I will contact you to discuss so please check your email (and spam folders) accordingly.

Chilled/Frozen

If any parcel contains even ONE frozen or chilled item the parcel will be classed as "frozen" and Next Day postage costs will be applied automatically.ย I am unable to send products under refrigerated (frozen) conditions. However, the (frozen) products are sent from the deli premises in a FROZEN STATE and packed with biodegradable / recyclable ICE-PACKS to insulate when it leaves the deli. This supportsย the a 48-hour windowย just in case there is any issues with shipping delays.ย Upon arrival the products will need to be immediately popped in a fridge or freezer (unless youโ€™re so eager to cook straight away!) until you want to consume.

Costs for frozen parcels (up to 10kg)

DPD Next Day (ordered Tues-Thur before 11:30am) = ยฃ10.00 GBP
DPD Next Day by 12 Midday (ordered Tues-Thur before 11:30am) = ยฃ12.00 GBP
DPD Next Day for Saturday Delivery (ordered on Friday before 11:30am) = ยฃ15.00 GBP
Royal Mail Special Delivery/Next Day for Saturday Delivery (ordered after Friday midday until 3pm) = ยฃ18.00 GBP

Any problems? Call 01446 507907.

Day 11:30am? Processed Dispatched Delivered Next Day ยฃ Before 12pm ยฃ
Mon deli closed Tue Tue Wed ยฃ10 ยฃ12
Tue before Tue Tue Wed ยฃ10 ยฃ12
after Wed Wed Thu ยฃ10 ยฃ12
Wed before Wed Wed Thu ยฃ10 ยฃ12
after Thu Thu Fri ยฃ10 ยฃ12
Thu before Thu Thu Fri ยฃ10 ยฃ12
after Fri Fri Sat ยฃ15
Fri before Fri Fri Sat ยฃ15
after** Tue Tue Wed ยฃ10 ยฃ12
Sat n/a Tue Tue Wed ยฃ10 ยฃ12
Sun n/a Tue Tue Wed ยฃ10

ยฃ12

ย ** If urgent delivery is required for Saturday delivery and you've placed it after 11:30am and before 3pm you will be charged an additional shipping charge as it will need to be hand-delivered to the Post Office. up to 2kg = ยฃ18, up to 5kg = ยฃ22, up to 20kg = ยฃ25ย 

Pre-Order Shipping

Some items not held in stock are available for pre-order which guarantees you access to them (if they become sold out quickly by demand for example). Pre-order is not available for immediate dispatch as products will arrive in store at various times.ย For dispatch dates please check each individual products listing info as these will vary.ย DO NOT ORDER A MIXTURE OF IN-STOCK PRODUCTS AND PRE-ORDER. Please ensure PRE-ORDER products are made as a standalone/separate order. Packaging costs will be applied as normal. If a mixture of in-stock and Pre-order items have been ordered you will be refunded the pre-ordered item/s and the in-stock product/s dispatched as normal.

ย 

Packaging

All orders are packed in a upcycled cardboard box and insulation.ย 

๐Ÿ“ฆ Why are you delivering in an upcycled cardboard box? Pledgingย the Green Growth Pledge I want to recycle as much and as far as possible down the food-retail chain to reduce our impact on wasteful packagingโ™ป๏ธ

  • Please give instructions as to where the order may be left in. This can be a 'safe place' or a neighbour in case your not at home.

  • Please give directions for non-numbered houses and difficult to find addresses as this will help with delivery.

  • Iย take great care when packing all items, so they travel securely. However, as Iย have to use a courier, please be aware that Iย can only send products if you accept full responsibility for the condition of the products when delivered to you.

  • I use couriers for delivery. If they are unable to deliver to you (youโ€™re not at home at time of delivery), or must deliver late, for reasons beyond myย control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, Iย cannot accept liability for any inconvenience or loss that this causes.

ย 

Just a reminder:

NEXT DAY DELIVERY does not mean or imply
next day from when you placed the orderโ€ฆ

The โ€˜delivery clockโ€™ starts ticking from the time
the courier service I have chosenย to send the parcel fromย the deli pick it up from meโ€ฆ

Thanks for your understanding.


Postcode Exclusions for Next Day Delivery area as follows. Please email karry@karrysdeli.com to arrange BEFORE you place your order.

Area Postcode
Aberdeen

AB31-35 & AB41-54

Argyll FK17-21, KA28, PA20-80, PH30-31, PH34-44, PH49-99
Arran KA27
Dundee DD9-10,ย PH15-18
Glasgow G83
Guernsey GY9-10
Isle of Man All IM
Isles of Scilly TR21-25
Jersey All JE
Northern Highlands AB36-38, AB55-56, HS1-9, all IV, KW0-14, PH19-29, PH30-33, PH45-48
Northern Ireland All BT
Orkney & Shetlands KW15-17 & all ZE