Shipping & Delivery

Click n Collect - free!

Want to save on delivery costs and prefer Click-n-Collect check it out here: https://karrysdeli.com/pages/click-collect

Local delivery: Barry & Vale of Glamorgan only

I’m now proud and excited to say I offer delivery to Barry and Vale of Glamorgan during deli opening hours.

🗺 Up to 4km’s from the deli (all Barry town areas & Sully) = FREE (tip to driver discretionary, think how much petrol/bus fare you’re saving🤑)

🗺 St. Nicholas, Llanbethery, Rhoose, Wenvoe, Dinas Powys = £4.00 delivery paid in cash on drop-off

🗺 Llantwit Major, Wenvoe, Penarth = £5.00 delivery paid in cash on drop-off

🗺 Bridgend = £7.00 delivery paid in cash on drop-off

⚠️ Conditions:

• all orders confirmed/purchased 24-hours in advance
• all orders paid for online or in-store.
• all orders need to provide a full address, delivery instructions & a phone number in case we need to contact you about delay or arrival.
• Minimum order £15.00.

👀 Cardiffian’s keep watching this space as I’m still working out logistics for this 🚧 🤪 but in the meantime still keep coming for your treats - I'm the perfect shop for Sunday’s 😁.

National Shipping 

Free Shipping!!

Any order that totals over £65.00 product value and contains only ambient (for now! please bear with me whilst I work out for frozen/chilled) and will be shipped with zero cost to using the normal shipping service. Excludes Saturday delivery.

Ambient Products only in parcel

If the order contains only ambient items (room temperature long-shelf life) it will be classed as "general" in the basket and sent via Royal Mail Tracked 24/First Class service. Postage costs are applied automatically.

Order Day	11:30am?	Processed	Dispatched	Delivered
Mon	deli closed	Tue	Tue	Thu
Tue	before	Tue	Wed	Thu/Fri
	after	Wed	Wed	Thu/Fri
Wed	before	Wed	Thu	Fri/Sat
	after	Wed	Thu	Fri/Sat
Thu	before	Thu	Fri	Sat/Mon
	after	Thu	Fri	Sat/Mon
Fri	before	Fri	Sat	Mon
	after**	Fri	Sat	Mon
Sat	n/a	Tue	Tue	Wed
Sun	n/a	Tue	Tue	Wed

 ** If urgent delivery is required for Saturday delivery and you've placed it after 11:30am and before 3pm you will be charged an additional shipping charge as it will need to be hand-delivered to the Post Office. up to 2kg = £18, up to 5kg = £22, up to 20kg = £25

Costs for ambient parcels by weight:

Royal Mail Tracked 24 // 1kg to 2kg 0g–2000g = £7.00 GBP
Royal Mail Tracked 24 // 2kg to 5kg 2001g–5000g = £9.50 GBP
Royal Mail Tracked 24 // 5kg to 10kg 5001g–10000g = £10.50 GBP

***NOTE: Royal Mail Tracked 24 usually means next working day/First Class, however this is not a guarantee. Aiming to get your products to you quickly and safely, from time to time, some deliveries may be delayed beyond our control and  would ask customers to be patient at this time if their package is delayed. Please allow up to 7 days from when you receive your shipping notification to contact me as I cannot investigate prior to this. Once this amount of time has passed please email karry@karrysdeli.com.

Why hasn't my order shipped yet?
Please refer to the table above for Ambient products and below table for Frozen/Chilled products scheduled shipping process. You must wait for the 'dispatched day' to pass and then your item is shipped. Where possible I will aim to ship faster but I reserve the right to adhere to the policy and schedule above.

If you think your order has not been dispatched I ask that you wait a day as there may be system delays that are out of my or the couriers control.

If for whatever reason I cannot send your item in time I will contact you to discuss so please check your email (and spam folders) accordingly.

Chilled/Frozen

If any parcel contains even ONE frozen or chilled item the parcel will be classed as "frozen" and Next Day postage costs will be applied automatically. I am unable to send products under refrigerated (frozen) conditions. However, the (frozen) products are sent from the deli premises in a FROZEN STATE and packed with biodegradable / recyclable ICE-PACKS to insulate when it leaves the deli. This supports the a 48-hour window just in case there is any issues with shipping delays. Upon arrival the products will need to be immediately popped in a fridge or freezer (unless you’re so eager to cook straight away!) until you want to consume.

Costs for frozen parcels (up to 10kg)

DPD Next Day (ordered Tues-Thur before 11:30am) = £10.00 GBP
DPD Next Day by 12 Midday (ordered Tues-Thur before 11:30am) = £12.00 GBP
DPD Next Day for Saturday Delivery (ordered on Friday before 11:30am) = £15.00 GBP
Royal Mail Special Delivery/Next Day for Saturday Delivery (ordered after Friday midday until 3pm) = £18.00 GBP

Any problems? Call 01446 507907.

Day	11:30am?	Processed	Dispatched	Delivered	Next Day £	Before 12pm £
Mon	deli closed	Tue	Tue	Wed	£10	£12
Tue	before	Tue	Tue	Wed	£10	£12
	after	Wed	Wed	Thu	£10	£12
Wed	before	Wed	Wed	Thu	£10	£12
	after	Thu	Thu	Fri	£10	£12
Thu	before	Thu	Thu	Fri	£10	£12
	after	Fri	Fri	Sat	£15
Fri	before	Fri	Fri	Sat	£15
	after**	Tue	Tue	Wed	£10	£12
Sat	n/a	Tue	Tue	Wed	£10	£12
Sun	n/a	Tue	Tue	Wed	£10	£12

 ** If urgent delivery is required for Saturday delivery and you've placed it after 11:30am and before 3pm you will be charged an additional shipping charge as it will need to be hand-delivered to the Post Office. up to 2kg = £18, up to 5kg = £22, up to 20kg = £25 

Pre-Order Shipping

Some items not held in stock are available for pre-order which guarantees you access to them (if they become sold out quickly by demand for example). Pre-order is not available for immediate dispatch as products will arrive in store at various times. For dispatch dates please check each individual products listing info as these will vary. DO NOT ORDER A MIXTURE OF IN-STOCK PRODUCTS AND PRE-ORDER. Please ensure PRE-ORDER products are made as a standalone/separate order. Packaging costs will be applied as normal. If a mixture of in-stock and Pre-order items have been ordered you will be refunded the pre-ordered item/s and the in-stock product/s dispatched as normal.

 

Packaging

All orders are packed in a upcycled cardboard box and insulation. 

📦 Why are you delivering in an upcycled cardboard box? Pledging the Green Growth Pledge I want to recycle as much and as far as possible down the food-retail chain to reduce our impact on wasteful packaging♻️

• Please give instructions as to where the order may be left in. This can be a 'safe place' or a neighbour in case your not at home.

• Please give directions for non-numbered houses and difficult to find addresses as this will help with delivery.

• I take great care when packing all items, so they travel securely. However, as I have to use a courier, please be aware that I can only send products if you accept full responsibility for the condition of the products when delivered to you.

• I use couriers for delivery. If they are unable to deliver to you (you’re not at home at time of delivery), or must deliver late, for reasons beyond my control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, I cannot accept liability for any inconvenience or loss that this causes.

 

Just a reminder:

NEXT DAY DELIVERY does not mean or imply
next day from when you placed the order…

The ‘delivery clock’ starts ticking from the time
the courier service I have chosen to send the parcel from the deli pick it up from me…

Thanks for your understanding.

Postcode Exclusions for Next Day Delivery area as follows. Please email karry@karrysdeli.com to arrange BEFORE you place your order.

Area	Postcode
Aberdeen	AB31-35 & AB41-54
Argyll	FK17-21, KA28, PA20-80, PH30-31, PH34-44, PH49-99
Arran	KA27
Dundee	DD9-10, PH15-18
Glasgow	G83
Guernsey	GY9-10
Isle of Man	All IM
Isles of Scilly	TR21-25
Jersey	All JE
Northern Highlands	AB36-38, AB55-56, HS1-9, all IV, KW0-14, PH19-29, PH30-33, PH45-48
Northern Ireland	All BT
Orkney & Shetlands	KW15-17 & all ZE